Frequently asked questions

What does your clinic treat?

We provide holistic, integrative psychiatric medication management with supportive therapy for depression, anxiety, mood disorders, stress, grief, life transitions, and perinatal mental health concerns. Our approach combines psychiatric medication management, education, and therapeutic support to promote lasting wellness.

As a small private practice, we maintain a focused scope of services so we can provide personalized, high-quality outpatient care. Some needs are better served by specialty programs or higher levels of support. For this reason, we do not provide forensic evaluations, disability evaluations, DCS-related services, Medication-Assisted Treatment (MAT), or care for complex substance use disorders. When appropriate, we are happy to help connect patients with providers and resources that best meet their needs.

What populations does your clinic treat?

We primarily provide care for teens, adults, and older adults (geriatric patients). While we offer limited services for adolescents, our practice is best suited for older teens and adults seeking outpatient psychiatric medication management and mental health support.

What can I expect the first appointment? Your first visit is a comprehensive psychiatric evaluation lasting 60+ min. or longer. This appointment helps determine whether our practice is the right fit for your needs. Please bring any relevant medical or psychiatric records. Evaluation appointments do not always result in medication recommendations, prescriptions, or ongoing treatment, as establishing care occurs only after the evaluation is completed.

What forms of payment does your clinic take?
We accept major credit cards, HSA/FSA cards, and insurance. Payment is due at the time of service, including applicable copays, deductibles, and coinsurance. A valid credit card is required to reserve all new patient appointments. For patients using insurance, an estimated payment of up to $150 may be collected at the time of service based on anticipated patient responsibility. Actual costs are determined by your insurance carrier after claim processing. We understand that insurance requirements can create barriers to care; however, collecting estimated patient responsibility helps us maintain a sustainable practice and continue providing high-quality care to our community. Please contact us with any billing or insurance questions.

What about Insurance?

While we participate with select insurance plans, coverage and network status are ultimately determined by your specific insurance policy. Some employer-sponsored plans utilize third-party administrators, behavioral health carve-outs, or alternative provider networks that may consider our practice out-of-network, even when we are listed as in-network with the primary insurance carrier. Patients are responsible for verifying their behavioral health benefits and network participation prior to services. Any benefits quoted or verified by our office are estimates only and are not a guarantee of coverage or payment.

What are the clinic hours?

By appointment only. We do not offer same day appointments for new patients. We follow Vigo County School Corporation for holidays, closings, and incliment weather

How do I become a patient?

Request an appointment online or by phone. Complete your intake forms within 24-48 hours and allow up to 72 hours for processing. We do not offer same-day appointments. Some insurance plans require a referral. For emergencies, call 911, 988, or go to the nearest ER.

Do you offer telehealth appointments?

Yes! However, we feel the best therapeutic relationships start in person but absolutely understand access to care is important and we will accommodate requests for virtual appointments outside of our office area. Please reach out!

I am in crisis. What should I do?
As we are a small private practice, we are not able to manage crises or complex mental health issues requiring services that may be typically seen at a community mental health center with case management and wrap around services. If you are experiencing suicidal thoughts, please call 988 immediately to reach the National Suicide Hotline 24 hrs./day. Any Life-Threatening emergencies, please dial 911, you may also contact your closest ER. Please see our resources.

Hamilton Center Crisis Diversion Center

Union/Regional Hospital in the Terre Haute Area

How can I reach a live person? We value staying connected with our patients. While we use an automated phone system, messages are typically returned within one business day, often sooner. Thank you for your patience and understanding.

What is a paper free clinic? We are pleased to inform you that our practice operates as a paper free clinic. To streamline our processes and ensure efficiency, we require all forms to be completed prior to appointments. This allows our clinic to verify insurance and prepare for your appointment. Access to technology– forms can be completed on tablet, phone, laptop, desktop. Some people utilize the library, friends, and family to assist them. We recommend starting the form completion process as soon as you get them to avoid delays to your appointment and address any issues that may arise. Please contact our office with any technical difficulties or if you have special needs.

Where are you located? Corporate Square, Terre Haute, IN 47803.

Can you continue my meds from my previous provider? We always start with our own clinical assessment and go from there. Unfortunately we cannot guarantee a continuation of a previous prescriber medication regime for that reason.

What is your cancellation policy? We require 48 business hours to cancel or reschedule an appointment to avoid any fee’s.

What’s the Difference Between a PMHNP‑BC, a Psychiatrist, and a Family Nurse Practitioner (FNP)?

PMHNP‑BC (Psychiatric Mental Health Nurse Practitioner – Board Certified)- [That’s what we offer at this clinic]

A PMHNP‑BC is an advanced practice registered nurse who specializes exclusively in mental health care. PMHNPs are trained to assess, diagnose, and treat psychiatric conditions across the lifespan. They can prescribe psychiatric medications, provide psychotherapy (depending on training and state scope), and take a holistic, integrative approach that considers mental, physical, lifestyle, and environmental factors. PMHNPs often emphasize patient education and collaborative care.

Psychiatrist- A psychiatrist is a medical doctor (MD or DO) who specializes in mental health. Psychiatrists complete medical school and residency training in psychiatry. They diagnose mental health conditions, prescribe medications, and may provide psychotherapy, though many focus primarily on medication management. Psychiatrists are often well‑suited for complex or severe psychiatric conditions requiring higher levels of medical oversight.

Family Nurse Practitioner (FNP)- A Family Nurse Practitioner is an advanced practice nurse trained to provide primary care across the lifespan. FNPs treat a wide range of general medical conditions such as diabetes, high blood pressure, infections, and preventive health needs. While some FNPs may manage basic mental health concerns, they do not receive the same depth of specialized training in psychiatry as PMHNPs

Which Is the Right Fit for Me?

The right provider depends on your needs. Individuals seeking holistic, integrative mental health care with education and personalized support may benefit from working with a PMHNP‑BC. Those with complex or severe psychiatric conditions may require care within a larger system or with a psychiatrist who can offer additional medical resources. Primary medical concerns are typically best addressed by an FNP or other primary care provider.

Substance Use & Controlled Medications:

At this time, our clinic does not offer Medication‑Assisted Treatment (MAT) services for substance use disorders.

As a small, holistic private practice, our focus is on integrative psychiatric care for conditions such as depression, anxiety, perinatal mood disorders, stress, grief, and life transitions. MAT services often require a higher level of medical monitoring, specialized programming, and wrap‑around supports that are best provided in practices or systems specifically designed for that type of care.

If you are seeking MAT services, we encourage you to connect with a provider or program that specializes in substance use treatment. When possible, we are happy to help guide patients toward appropriate resources to support their care needs.

*Please note that this clinic does not manage controlled medications like benzodiazepines, sedative-hypnotics, and related drugs*

How Does the ADHD Evaluation Process Work for New patients or Adults never diagnosed?

We believe an accurate ADHD diagnosis deserves a thoughtful, comprehensive evaluation, not a quick checklist. Because many mental health and medical conditions can affect attention, focus, motivation, and executive functioning, we take the time to understand the whole picture before making treatment recommendations.

Initial Evaluation (1 Visit): Your first appointment is a comprehensive psychiatric evaluation. We’ll review your current concerns, mental and physical health history, family history, developmental background, daily functioning, and treatment goals. ADHD symptoms may be discussed as part of a broader assessment of your overall mental health.